A LITTLE HELP FINDING YOUR WAY
Let’s get you moving.
Accounts, parent setup, practice and your next hello.
How do I get back to my saved learning?
Sign in with the same account you used before, then open My learning. Your saved language or trip and test checkpoints stay with that account. If saving fails, refresh before retrying so you can see the latest confirmed state.
How does switching work?
Switching is available only while completed required milestones are strictly below 25% of the required milestones fixed at enrollment. Exactly 25% is blocked. Replays, optional games and practice streaks do not add course progress. A multi-stop trip is one combined plan. Switching never resets saved progress.
What does the Travel Pass include?
The Travel Pass is $39.99 per month for one learner and one trip, including multiple stops. The plan includes destination preparation plus a choice between broader language learning and practical travel essentials. Checkout is not open during test access.
Does one purchase cover my family?
Each paid purchase covers one learner. Friends and family need their own purchases. Creating a parent setup request does not make a purchase or activate a child account.
Are children’s accounts open?
Not yet. Parents can prepare a private setup request and review the signed-form draft. The final privacy notice, verified permission, linked child profiles and oversight must be ready before child accounts open. Do not enter child names, emails, birthdays, IDs or recordings in the setup request.
Can I speak with Elenora now?
Live avatar teaching and voices are not connected yet. Draft lesson previews show the planned course steps. Pronunciation assessment will need separate implementation and validation.
Do games count as lessons?
Word Play is optional sample practice. Finishing a game can save a practice day and streak, but does not mark a course lesson complete or change switching eligibility. Streaks use the time zone saved with your first game.
Do I have to share my hotel or exact itinerary?
No. A broad destination is enough to prepare a trip. Hotel, booking and precise location details are optional. Real-place teaching facts still require source verification before use.
Is testing paid?
Current invited test access is free. No checkout or automatic charge is enabled. Subscription terms and payment options must be shown before any paid purchase.
Where can I get language or accessibility help?
Use Website language and Accessibility at the top of the page. Core labels and overview pages have draft translations. Some longer text remains in English; a full accessibility audit and language review are still pending.
Still need a hand?
Email support@hello-horizons.com. Tell us which page or task you need help with. Do not include passwords, payment-card details, government IDs or private child recordings.
Hello Horizons LLC
14469 Jamaica Dogwood Dr.
Orlando, FL 32828
